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  • Frequently Asked Questions and Answers


                                                                                                                          FAQ



    Welcome to FAQ sections of RALN. The FAQ page are open for all the users with the hope that the answer for most questions can be found on this page.

    If you cannot find the answer to your question or you have further inquiries, please contact us through learn@ra.org.

    Please note: This page is still under construction. Questions and answers will be added regularly and all content will be translated.








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    • Registration and account

      HOW CAN I REGISTER AN ACCOUNT?

      Go to https://learn-tst.ra.org

      If you have a RALN account, please log In (an UTZ Academy Online accounts will also work on the RALN). If you cannot remember your password, you can reset your password.

      If you do not yet have a RALN account, please register a new account. You should receive an email responding to your request, and after a while a second email with a link where you can self-confirm your account. Please give this some time and therefore register at least 24h before needing the account for your training.

      Once your account is confirmed, log in.

      In the case you received an invitation to a training, first login and then navigate to the link provided to you in the invitation email to your training. Use the enrolment key, provided in the same email, to enrol onto your training page. Your training page can now be found under “My course overview” on the dashboard page.

       

      WHY DO I NEED TO WAIT FOR CONFIRMATION WHEN I REGISTER?

      We try to avoid the creation of duplicate accounts, so that we may correctly conserve the learning history of each individual in one account, instead of separate ones. To do so, we check each new user account request against existing accounts to avoid duplicates. In the case that we find an existing account matching the information of a new account request, we will contact the requestor via any/all emails connected to the request and the existing account so that we can find a solution.

       

      HOW CAN I CHANGE PERSONAL INFORMATION LINKED TO MY ACCOUNT?

      1. Login to the RALN

      2. Click on your name in the upper-right corner of the page

      3. Click on "profile"

      4. Click on "edit profile" on your profile page

      5. Change the information you want to change

      6. Save your changes



      I WANT TO RECOVER MY USERNAME/PASSWORD. WHAT CAN I DO?

      If you cannot remember your username or password, please go to this page and try to recover them youself before contacting learn@ra.org.

      Do you no longer have access to the email address you were using when you first made your account? Please write learn@ra.org, provide your full name, old email address, new email address and you will be helped.

      IMPORTANT NOTICE FOR RAINFOREST ALLIANCE STAFF AND CONSULTANTS: If you have an account linked to an RA email address, you do not need to request a new username or password as these are linked to the single sign-on for RA platforms and should change automatically when these are changed. Should you have trouble logging in using the login for RA staff, please contact learn@ra.org.

       



      What is the RALN?Trainings and E-courses