After you submitted your request, UTZ has 5 working days in order to review the labeling request and approve it or send feedback.

Once you received the approval for your labelled packages, you may print and launch the products on the market. The approval is valid for 365 days, so you might wonder how you need to follow-up.

Here you can find answers to frequently asked questions and watch short videos for better explanation (the video can also be found in section 4 of this course):

Q. Do I receive a notification upon the expiry of the approval of my SKUs?
A. No, you do not receive an automatic notification. You can keep track of when your SKUs expire in the SKU status overview of your Dashboard.

Q. Where can I extend my approvals or take them off market?
A. You can extend and take products of market in the SKU overview. Have a look at this video which shows you the main functionalities of the Dashboard.

Q. I am not yet certified, but have my audit next week. My approvals have the status 'Approved pending certification' so I cannot download the approval letter. What can I show to the auditor?
A. The status 'Approved pending certification' means that the artwork is approved but the manufacturer does not have a license. You can show the approved request by clicking on the Request ID or Request details in the request overview. You will be able to download the approval letter once the manufacturer has a valid license.