Do you have problems with accessing the system?

Are you wondering what you need to prepare before starting your first labeling approval request? 

Here you can find answers to frequently asked questions and watch short videos for better explanation (the videos can also be found in section 4 of this course).

Please note that our system works best with the latest version of Firefox and Chrome.

Q. I do not have login details for the GIP, what shall I do?
A. The primary user of your company’s GIP account can add you as a user via the GIP settings area. For a detailed explanation, click here. Alternatively, you can contact our technical support team via techsupport@utz.org and ask them to add you as a user.

Q. Why do I get 'Access Denied' when I click on the labeling tab?
A. It is possible that you do not have sufficient rights. Please either ask the primary user of your company’s GIP account to assign labeling rights to you via the settings area (please see this video) or contact the technical support team via techsupport@utz.org.

Q. I cannot see the Labeling approval tab?
A. Please contact our technical support team via techsupport@utz.org if this problem occurs.

Q. The Labeling approval tab has disappeared. What can I do?
A. Please logout of the GIP and clear your browser history and cache, then login again. If this does not work, please contact techsupport@utz.org.

Q. Why can I not see the Settings when I'm logged in?
A. You are not a primary user. Please either contact the primary user of your company's GIP account or ask the technical support team via techsupport@utz.org to assign you the primary user rights.

Q. Where can I add the factory locations?
A. The factory location is needed during the labeling approval process and only needs to be saved once in your account before making an approval request. It can only be added and/or modified by the primary user of GIP under the tab ‘Factory Location’ in the settings area. For a detailed explanation, please see this video. 

Q. I am a brand owner. Do I also need to add factory locations? It is not my factory, but the location of my supplier.
A. Everybody who makes a request needs to add the factory locations in the settings area of their own account. The factory location is a mandatory field (please fill in the CITY and COUNTRY). Please click here for an explicative video.

Q. Who needs to request for approval? The manufacturer or the brand owner?
A. It can be requested by both and is decided prior production by mutual agreement between the brand owner and the supplier.